The result of the work is fine, but I walked away feeling scammed. I signed for a specific price, but they tried to charge me $30 more than I signed for, the eventually acted like it was a favor to remove $15 of it, and ended up paying more than I signed for. They also left with a gap in my garage door when closed. I had them come back and fix it, and they said the assumed it had always been like that. It took them all of 10 minutes to fix. If they had my interest in mind, they would have fixed it, or at least told me about it before they left. I didn't notice it until after they left. They didn't even show me that it worked before leaving, in my mind, because I would have seen that gap. Not happy at all with being charged too much in general, but they get you because you have to pay them $75 if you don't use them, for the service call. For what it's worth, I googled how much to pay for a professional spring installation, and it was $200-$300. I paid $404.
Very impressed and will use them again. Terry was wonderful to work with and was at my home and had the repair done in less than the 2 hour time frame they gave me. Cost was reasonable as well. Called early in the morning and was able to speak with an ACTUAL PERSON! The whole experience was a good one.
- Mindy Schaich
A Response from: Precision Cincinnati Team
Thank you for giving us the opportunity to repair your door. We really appreciate the kind words.
The result of the work is fine, but I walked away feeling scammed. I signed for a specific price, but they tried to charge me $30 more than I signed for, the eventually acted like it was a favor to remove $15 of it, and ended up paying more than I signed for. They also left with a gap in my garage door when closed. I had them come back and fix it, and they said the assumed it had always been like that. It took them all of 10 minutes to fix. If they had my interest in mind, they would have fixed it, or at least told me about it before they left. I didn't notice it until after they left. They didn't even show me that it worked before leaving, in my mind, because I would have seen that gap. Not happy at all with being charged too much in general, but they get you because you have to pay them $75 if you don't use them, for the service call. For what it's worth, I googled how much to pay for a professional spring installation, and it was $200-$300. I paid $404.
- Steve Daniel